{"id":1018,"date":"2021-01-11T16:33:42","date_gmt":"2021-01-11T08:33:42","guid":{"rendered":"https:\/\/homerevon.com\/?page_id=1018"},"modified":"2024-01-11T17:40:27","modified_gmt":"2024-01-11T09:40:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/homerevon.com\/zh\/faq\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898"},"content":{"rendered":"
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Need help?<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Alternately, if you have any questions, contact our dealers directly.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Product<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs your product safe ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. Our wireless and electrical components follows Malaysian regulations. Our products are certified by SIRIM.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy my switch button is GREEN in colour ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It is a Virtual button <\/b>enabled by you in the apps (Gang 2 and 3 of Air Con Switch is enabled by default and cannot be disabled).\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy my smart switch turn off itself ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There are few reasons why the gangs<\/p>

(buttons) turn off suddenly :-<\/p>

1.Device insufficient power<\/p>

2.Overload or overheat detected.<\/p>

Please check the device individual log in the<\/p>

device page or timeline in the apps \u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy the backlight of the button(s) keep blinking ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Timer is running. <\/b>After timer expired, the button will change it\u2019s state from \u2018off to on\u2019 or \u2018on to off\u2019.<\/p>

Eg. If the button is blinking BLUE (ON state with timer running), after timer expired, the button will changes to OFF state (Solid RED).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tToggle #5<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tToggle #6<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Installation<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to plan with renovators for installation ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. As our solution is fully wireless and plug & play, installation can be made before or after renovation. There will be no wiring or wall hacking involved.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will the installation take?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Depends on how many sensors and switches needed to be installed. An average household will take around 3-4 hours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy the backlight of all 3 of the buttons blinking RED, BLUE, GREEN alternatively ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Overload or overheat detected\u00a0<\/b><\/p>

Overload <\/b>or Overheat <\/b>happens, when the loads<\/p>

(light bulb, downlight, ceiling fan and etc.) that are<\/p>

connected to the gangs (bu\u01a9ons) exceed the power<\/p>

ra\u019fngs of the smart switch. Please use smaller loads<\/p>

or change to HomeRevon high power ligh\u019fng<\/p>

switch to solve this issue.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to pair remote DIRECTLY into the switch without using task and hub ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Remote Control Pairing <\/b><\/p>

STEP <\/b>1 : <\/b>Press any switch button of HomeRevon smart switch 10 times continuously (until led turned green or changed in colour) to enter configuration mode.<\/p>

STEP 2 : <\/b>Press Remote Control button number that matched with the switch button number pressed in step 1.<\/p>

STEP 3 : <\/b>Switch status changed indicate remote control is successfully paired with HomeRevon smart switch.<\/p>

STEP 4 : <\/b>Only 1 remote control can be paired with 1 HomeRevon smart switch.<\/p>

Remote Control Un-pairing <\/b><\/p>

STEP 5 : <\/b>Press all 4 button of remote control together for 2 second.<\/p>

STEP 6 : <\/b>Press the remote control to check whether it was successfully un-paired<\/p>

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Remote Control Replacement<\/b><\/p>

STEP 7 : <\/b>Follow again pairing Step 1.<\/p>

STEP 8: <\/b>Press the remote control to check whether it was successfully paired<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tVirtual button <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t